Refund policy

Our Commitment

At SaadaBazar, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Policy

Return Window

• You have 30 days from the date of delivery to return eligible items
• Items must be unused, unworn, and in their original condition with all tags attached
• Original packaging must be included whenever possible

Non-Returnable Items

The following items cannot be returned:

• Intimate apparel and undergarments
• Personalized or customized products
• Perishable goods
• Beauty and personal care items (if opened)
• Sale or clearance items marked "Final Sale"
• Gift cards

Return Process

1. Contact our customer service team atsaadabazar315@gmail.comwithin 30 days of delivery
2. Provide your order number and reason for return
3. We'll send you a return authorization and instructions
4. Pack the item securely with original packaging
5. Ship the return using our provided label (if applicable)

Refund Policy

Refund Timeline

• Refunds are processed within 5-7 business days after we receive your returned item
• Please allow 5-10 business days for the refund to appear in your account
• You'll receive an email confirmation once your refund is processed

Refund Method

• Refunds will be issued to the original payment method
• If you paid by credit/debit card, the refund will appear on your statement
• Store credit can be offered as an alternative option

Partial Refunds

Partial refunds may be granted for:

• Items showing signs of use or wear
• Items returned without original packaging
• Items returned more than 30 days after delivery

Shipping Costs

• Original shipping charges are non-refundable
• Return shipping costs are the customer's responsibility unless the item is defective or we made an error
• Free shipping promotions: the actual shipping cost will be deducted from your refund

Exchanges

We currently offer exchanges for:

• Different sizes of the same item
• Different colors of the same item
• Defective or damaged products

To request an exchange, contact us at saadabazar315@gmail.com with your order details.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at saadabazar315@gmail.com
2. Include photos of the damaged/defective item
3. Provide your order number
4. We'll arrange a free return and send a replacement or full refund

Please report damaged items within 48 hours of delivery.

Cancellations

Before Shipping

• Orders can be cancelled free of charge before they ship
• Contact us immediately atsaadabazar315@gmail.com

After Shipping

• Once shipped, standard return procedures apply
• You may refuse delivery, but return shipping fees may apply

How to Initiate a Return

Email: saadabazar315@gmail.com
Subject Line: Return Request - Order #[Your Order Number]

Include:

• Order number
• Item(s) you wish to return
• Reason for return
• Preferred resolution (refund or exchange)

International Returns

• International customers are responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Contact us before returning international orders

Late or Missing Refunds

If you haven't received your refund after the stated timeline:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank
4. If you've done all of this and still haven't received your refund, contact us at saadabazar315@gmail.com

Contact Us

Have questions about returns or refunds?

Email: saadabazar315@gmail.com
Phone: 03123060315
Hours: Monday to Saturday from 9:00am to 5:00 pm

This policy was last updated on MAY 16 9:00 pm .SaadaBazar reserves the right to modify this return and refund policy at any time. Changes will be effective immediately upon posting to our website.